Admin Officer (Seasons)
Responsibilities

• As an Admin Officer, you process season parking applications for TIMES24’s managed carparks.
• Respond to phone and email enquiries from season parkers.
• Process and update season parkers on requests such as applications, extensions, renewals and terminations.
• Maintain accurate season parking records by preparing invoices, renewal notices, credit notes and collection listings.
• Prepare monthly season carpark reports for business units and clients.

Requirements

• At least ‘O’ Levels.
• Proficient in Microsoft Excel.
• Working experience in accounting related roles is an advantage.
• Possess effective communication and customer management skills.
• Organized and able to meet deadlines.

Admin Officer (Operations)
Responsibilities

• As an Admin Officer, you provide administrative support to the operational departments to ensure smooth delivery of service to customers.
• Facilitate effective internal and external communications through various channels such as phone and email and maintain organized records of correspondences.
• Track the KPIs and service levels of business units.
• Prepare training materials and performance review documentation.
• Maintain and update business information database, corporate files and business plans.
• Prepare monthly reports for clients.
• Provide back-end operational support by coordinating workflow and facilitating a productive work environment.

Requirements

• At least ‘O’ Levels.
• Proficient in Microsoft Excel and Word.
• Working experience in administration or customer service related roles is an advantage.
• Possess effective communication and customer management skills.

Technician
Responsibilities

• To assist the Technical Supervisor on the day-to-day troubleshooting, diagnosing breakdown problems, enhance servicing on car park systems.
• To upkeep and perform preventive maintenance of parking equipment, replacement of parts and components at car park sites.
• Co-ordinate and follow-up projects on site.
• Assist in resolving technical issues with contractors, suppliers, vendors and customers
• Involve in start-up works of new car parks and handing over of car parks. Example termination of telephone lines, arrange with contractor to install / remove signs, co-ordinates with contractors to install / dismantle of equipment etc.
• Provide technical support and troubleshooting of car park equipment etc.
• Documentation of maintenance and repair works, purchases, testing records, etc
• Initiate purchase requisition for spare parts, consumable items and works orders

Requirements

• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechanical) or equivalent.
• Applicants must be willing to work in different location..
• Graduates/Entry level applicants are encouraged to apply.
• Full-Time position(s) available..
• ITE/Diploma (Technical)
• Holds valid Class 2B or Class 3 Singapore licence
• Two rotating shifts including weekends

Customer Service Officer
Responsibilities

• Attend to calling customers in regards to their carpark enquiries/ feedback/ complaints via phones, emails or in person (if any).
• Obtain and evaluate all relevant information to handle car park cases either operationally or technically
• Checking and monitoring CCTV’s for discrepancies, system issues, or occurrences
• Perform updating of customer’s carpark data as required by Clients.
• Monitor and track manpower deployment for Operations and Technical teams
• Perform investigations and process refunds for customers
• Proactive in helping the team on ad-hoc duties related to Control Centre, as and when assigned

Requirements

• Excellent communication skills.
• Familiarity of MS applications.
• Shifting schedule (rotation of shifts).
• Candidate must possess at least Primary/Secondary School/”O” Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.
• At least 2 Year(s) of working experience in the related field is required for this position
• Be able to communicate to Chinese clients
• Required Skill(s): Excellent customer service, Excellent communication skills
• Preferably Non-Executive specialized in Customer Service or equivalent
• Only Singaporean

Respond Officers @ EPS Car Parks

Responsibilities

• Attend to operational system breakdowns
• Attend to car park enforcement duties & daily operations
• Attend to motorist’s enquiries
• Rotating shift duties.
• Perform other operational duties as assigned.
• Locations of work: Ang Mo Kio, Hougang, West Areas, Commercial Carparks

Requirements

• Minimum secondary education
• Good interpersonal and communications skills
• Holding valid Class 2/2B Licence with/ m/bike.
• Singaporeans only.

Interested applicants, please send in your details to  recruitment@times24.com.sg